Brown Girl Extensions — FAQ

What type of hair do you sell?
We sell 100% human hair wigs in a variety of lengths, textures, and styles. Each product listing includes the specific hair details.

Do you offer same-day delivery?
Yes! Same-day delivery is available in select areas around Columbus, GA and Phenix City, AL. Delivery availability depends on your location and the time your order is placed.

How long does shipping take?
Orders are typically shipped within 3–7 business days. Once your order ships, you’ll receive tracking information.

Do you offer local pickup?
No.

How do I know what length to order?
Each wig listing includes the available length. If you’re unsure, feel free to contact us before ordering and we’ll help you choose.

Are the wigs ready to wear?
Wigs may require some customization depending on the style. Product descriptions will specify what is included with each wig.

Can I return or exchange my wig?
Due to the nature of our products, all sales are final once the wig has been worn, altered, cut, colored, washed, or otherwise manipulated. Please review our full return policy before purchasing.

What if I order the wrong size or length?
Please contact us before altering or wearing the wig so we can determine whether an exchange is possible under our store policy.

How do I care for my wig?
Proper care depends on the texture. We recommend following the care instructions provided with your order and avoiding excessive heat or harsh products.

Can I color or bleach the hair?
Human hair can generally be colored, but results vary depending on the hair and processing. Coloring/bleaching is done at the customer’s own risk and may affect return eligibility.

How will my wig be packaged?
Your wig will be packaged securely to help protect it during delivery or shipping.

How can I contact Brown Girl Extensions?
You can contact us through the Contact Us page or our social media pages. We’ll get back to you as soon as possible.